Privacy Policy

Introduction

This Privacy Policy describes how Tido Vinus J and its affiliates (collectively “Tido Vinus J”, “we”, “our”, “us”) collect, use, share, protect or otherwise process your information / personal data through our website https://www.myvin.in/ (hereinafter referred to as the “Platform”).

You may browse certain sections of the Platform without registering with us. We do not offer any product or service outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by this Privacy Policy, the Terms of Use, and applicable service/product terms and conditions. You agree to be governed by the laws of India, including laws relating to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, services, or otherwise interact with us. The information collected may include, but is not limited to:

Name, date of birth, address
Telephone/mobile number
Email ID
Proof of identity or address
Transaction details on the Platform
Payment information such as bank account, credit/debit card or other payment instrument details (with your consent)
Biometric information such as facial or physiological information (only if required for specific features and with consent)

You may choose not to provide certain information by opting not to use specific services or features. We may track your behaviour, preferences, and interactions on the Platform for analytical purposes.

If a third-party business partner collects your personal data directly, their privacy policy will apply. We are not responsible for third-party privacy practices. Please review their policies before sharing information.

If you receive any email or call claiming to be from Tido Vinus J requesting sensitive information such as PIN, passwords, or banking credentials, do not share such information and report it to the appropriate authorities.

Usage

We use your personal data to:

Provide requested products and services
Assist sellers and business partners in order fulfillment
Improve customer experience
Resolve disputes and troubleshoot problems
Send updates, offers, and service notifications
Detect and prevent fraud or illegal activities
Enforce our Terms of Use
Conduct research, analytics, and surveys

You may opt out of marketing communications at any time.

Sharing

We may share your personal data with:

Group entities, affiliates, and corporate entities
Sellers and business partners
Third-party service providers including logistics and payment providers
Government or law enforcement agencies if required by law

Such sharing may be necessary to provide services, comply with legal obligations, enforce agreements, or prevent fraudulent or illegal activities.

Security Precautions

We adopt reasonable security practices and procedures to protect your personal data from unauthorized access, disclosure, loss, or misuse.

However, internet transmission is not completely secure. By using the Platform, you acknowledge the inherent risks of online data transmission. Users are responsible for maintaining the confidentiality of their login credentials.

Data Deletion and Retention

You may delete your account through your profile settings or by contacting us. Deletion may be delayed in case of pending disputes, claims, or legal obligations.

We retain personal data only as long as necessary for business purposes or as required by applicable laws. Certain anonymised data may be retained for research and analytics.

Your Rights

You may access, update, or correct your personal data using the functionalities provided on the Platform.

Consent

By using the Platform or providing your information, you consent to the collection, storage, use, disclosure, and processing of your data as described in this Privacy Policy.

You may withdraw your consent by writing to our Grievance Officer with the subject: “Withdrawal of consent for processing personal data”. Withdrawal will not be retrospective and may affect the availability of certain services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Please review this page periodically for updates.